Feedback and Complaints

We welcome your feedback whether it’s a compliment, a suggestion or a complaint. If you’re ever not satisfy about something we’ve done, or perhaps not done. Please give us the opportunity to set things right for you.

How long does it take?

Where possible, we’ll resolve your complaint on the spot. However, depending on the nature of the issue, this may take up to 5 business days. So if we need some additional time, we’ll let you know.

Contact Us

Online: provide feedback, share your suggestions, provide a complaint or compliment using our feedback form.

Over the phone: (02) 9211 0228 we are open 9am – 6pm. This is the fastest way to provide feedback and resolve any concerns.

In person: Suite 38-39, Level 2, 330 Wattle St., Ultimo NSW 2007, Australia

Post: PO Box 572, Sans Souci, NSW 2219, Australia

Feedback form:

Is your feedback a:

What is your feedback (in 2000 characters or less)?

Would you like us to contact you about your feedback?

Note: If you need help with an account or service, please call us on (02) 9211 0228 (9:00am – 6:00pm, weekdays, local time). From overseas, please call +61 (02) 9293 9270 (9:00am – 6:00pm, weekdays, local time).

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